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Any questions about your order please email us at support@earthhealingstones.com
1. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?
Yes, we do ship EVERYWHERE and shipping is FREE for orders over $50! We occasionally run special offers when shipping is free for all orders. For example on Black Friday.
2. WHERE DO YOU SHIP FROM?
We work with designers and artist from all over the world including India, Australia, China and the US. Although we are based in the Midwest, United States, some of our specialty items ship from our partners located in Los Angeles, Austin and China. So, please expect some of your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing. Our shop's currency is in USD though!
3. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-10 business days before shipment because most of our products are handmade. Deliveries take usually 1 week to 4 weeks for US orders and 2 weeks to 6 weeks for International orders.* However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take longer. It depends on what you purchased/where you live! You can 'CONTACT US' or email support@earthhealingstones.com for specific shipping times.
*Popular items are pre-stocked in the US and have express 3-7 day shipping.
**Order to the UAE need to be picked up at your local post office. They do not do home delivery for international orders.
4. MY ORDER HAS NOT ARRIVED YET? WHY?
While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region. You can 'CONTACT US' or email support@earthhealingstones.com, we can help reship your order or refund guaranteed! :)
5. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different warehouses using different carriers so some items might arrive earlier than others. As well, some parcels can experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.
6. WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country (very rarely this happens).
7. WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday or occasional gift, we recommend buying the items 4 weeks early at a minimum to when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
